1. Data Controller

The data controller is Polycrate, with its legal headquarters at Via Gatti 2 Appartamento 39. For any privacy-related questions, you can contact us at info@polycrate.com or at +30 6805 8840461.

2. Data We Collect

We collect various categories of personal data to provide and improve our digital organization services. These include:

• User-provided data: Contact information (name, email, company) provided during registration or support requests.
• Usage data: Information about your interactions with our digital platforms, such as login logs, pages visited, and features used.
• Technical data: IP address, browser type, operating system, and data about the devices used to access the service.
• Content: The metadata and information related to the content and resources you upload and manage through our platforms.

3. Purposes of Processing

We use your personal data for the following purposes, in line with our legal bases:

• Service provision: To activate, maintain, and support your account and data management features.
• Improvement and innovation: To analyze the use of our digital platforms and develop new technological features.
• Service communications: To send you updates, technical notifications, and information related to your account.
• Customer support: To respond to your assistance requests and resolve issues.
• Legal compliance: To fulfill legal, regulatory, and security obligations.

3.1 Legal Basis

The processing of your data for contract performance is necessary to provide you with the requested services. Processing for improvement purposes is based on our legitimate interest in innovating our products, always respecting your rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of our platforms, analyze traffic, and personalize the experience.

• Essential cookies: Necessary for the basic functioning of the site (e.g., session management).
• Analytical cookies: Help us understand how users interact with the site, collecting information in an aggregated and anonymous form.
• Preference cookies: Store your settings to improve your future experience.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may impair the service's functionality.

5. Data Sharing with Third Parties

We may share your personal data with third parties only under the following circumstances:

• Service providers: With partners who support us in hosting, data analysis, payments, and customer support, bound by contracts that impose data protection.
• Legal obligations: When required by competent authorities to fulfill legal obligations or to protect our rights.
• Explicit consent: In specific cases, only with your explicit and informed consent.

We do not sell your personal data to third parties for marketing purposes.

6. Data Transfer Outside the EU/EEA

Some of our service providers may operate outside the European Economic Area (EEA). In such cases, we ensure that the transfer complies with the GDPR Regulation, through mechanisms such as the European Commission's Standard Contractual Clauses.

7. Data Security

We adopt appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. These include encryption, strict access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

• Right of access: Obtain confirmation of processing and a copy of the data.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): Request the deletion of your data under certain circumstances.
• Right to restriction of processing: Restrict the use of your data pending verification.
• Right to data portability: Receive your data in a structured format and transfer it to another controller.
• Right to object: Object to processing for legitimate reasons, including direct marketing.
• Right to withdraw consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, contact us at info@polycrate.com. We will respond within one month of receiving your request.

9. Data Retention

We retain your personal data only for the period necessary to achieve the purposes for which it was collected, including to fulfill legal, accounting, or reporting obligations. Specific retention criteria vary depending on the type of data and context.

10. Changes to This Policy

We may periodically update this policy to reflect changes in our practices or regulatory obligations. We will inform you of any substantial changes by publishing the new policy on our site and, if necessary, sending a notification via email. We encourage you to review this page periodically.

10.1 Last Updated Date

This policy was last updated on November 15, 2023.